American Airlines: A Series of Horrible Events - Episode 859

Jul 19, 2017

: Episode 859 - Vinnie and Andy discuss their horrible recent trip with American Airlines, the utter disrespect they experienced, and more on this Wednesday edition of the podcast.

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• Pure Vitamin Club

AMERICAN AIRLINES

• Vinnie and Andy were coming back from Philly this past Friday
  • They were in Philly taking meetings regarding Pure Coffee Club
• Received automated call from AA 4.5 hours before the flight reporting the flight cancellation
  • Rebooked automatically to a flight at 5am the next morning with a stopover
    • This would have totally messed with Vinnie's schedule
      • Vinnie has trouble scheduling 1 on 1s as it is, and this affected that
  • Called and switched their flight to a flight 2 hours after the call was made
    • Went straight to the airport, got to the gate on time
      • Around 230 they began to make changes
        • Delayed 30 minutes to begin with, changed gates, etc

DISASTER

• Flight gets delayed, delayed, delayed
  • The passengers never get a real reason as to why the flight is delayed
    • Nobody seems to want to help them 
      • Help would disappear as soon as announcements were made 
• Time is ticking on and nothing is happening 
• Nobody seemed to know anything
• Eventually, they tell everyone to run to a different place to get help
  • THAT line was monstrously long 
  • Depending on who you spoke to, there was different news
    • Vinnie wanted to make sure that his ticket would work the next day
• Flight cancelled, passengers rebooked on different flights (midnight or so that they made this call)
  • Vinnie on 8am flight, Andy on later flight
  • They said people could go to baggage claim and wait HOURS for their baggage before their flight the next morning
• Refused to offer hotels to people
  • Said everything was totally booked
• Man said that he did not have enough diapers - diapers were in checked baggage
  • Woman did not believe that he even had kids
  • "I don't know what to tell you"
• They set up cots, but not nearly enough for everyone 
  • Not even all women, children, elderly had cots
• People got no sleep
  • Folks strewn around the airport trying to catch any sleep 
• Vinnie treated very badly by police officer 
• Overall, HORRIBLE experience with American Airlines
  • NO COMPENSATION, NO HOTEL, NO ANSWERS!
• Vinnie fortunately has documentation of this entire disastrous experience