Jan 11, 2017
: Episode 738 - Vinnie & Andy talk about bad vs. good customer service and an angry customer service call Andy received at Pure Vitamin Club that was meant for another company!
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FLAPPERS
- Special guest Gina Grad
- Check out Vinnie on the 15th
- Chris Laxamana will be there
- At Flappers in Pasadena
- One of Vinnie's big talks
- Andy will be there
GOOD CUSTOMER SERVICE
- Pure Vitamin Club has a new toll-free number and Andy answers
all the call himself right now - very good customer service!
- Sometimes Chip (Dylan) will answer them
- Eventually we will likely have to hire others
- Andy likes to give people the resolution they are looking for
- Andy got an angry phone call from someone who was charged $190
and didn't want the product anymore
- Turns out, HE CALLED THE WRONG NUMBER!
- Andy remained calm and nice
- DO NOT buy from Pure Fitness Vitamins
- It is not even a vitamin company
- Scam