Apr 11, 2018
: Episode 1035 - Vinnie and Andy talk Vinnie's aggravating Apple Store experience and bad customer service this Wednesday.
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- Vinnie had to jump through many hoops to get his new headphones
- His headphones were covered by warranty, but he couldn't just get a new pair
- Went around the system by taking her advice
- Seems like a bad policy for the Beats company
- The Apple employee gave him some 'tude, too
- Customer service really should be everything
- This is why we at PVC and PCC value customer service so much
- Funniest part, the help at the Apple Store is "The Genius Bar"